DELIVERY AND RETURNS

DISPATCH INFORMATION

All orders will be dispatched on Saturday mornings. Please place your order before 9pm on Friday evening to ensure Saturday dispatch.

DELIVERY AND SHIPPING POLICY

Orders are dispatched via Royal Mail.

 

Packages typically take 1-3 days to be delivered after they are shipped, but may take longer around busy periods.

 

Please ensure that delivery addresses and postcodes are complete and correct when placing your order. We will not be responsible for non-delivery due to an incorrect address provided at the checkout.

In the event of extreme weather or other events beyond our control (eg. civil actions, delivery vehicle breakdown, busy seasonal periods, etc.) we will not be responsible for any delivery delays.

Please refer to current Royal Mail recommended delivery guidelines for further information on how your postal service may be affected.

DELIVERY TO EU COUNTRIES

EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

 

DELIVERY TO THE REST OF THE WORLD

International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

RETURNS AND REFUNDS POLICY

We really hope you love our products as much as we do. In the sad event that you’re not totally satisfied with your order, please do contact us to discuss a refund or replacement option. 

 

Please note, once opened, products are non-returnable, unless faulty. 

Odli Rare will reimburse return postage costs for any quality related issues, however, in other circumstances, postage costs are non-refundable.

Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the good are unopened and in perfect condition for re-sale.

We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods.

 

The refund will be issued when the stock is accepted back into our inventory. Your refund will be sent to you via your method of payment.

Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed and funds should reach you within 5 to 15 working days.

 

ORDER CANCELLATIONS


If you made a mistake on your order, your order may be cancelled at any time prior to the dispatch of your goods. Contact us as soon as possible to request the cancellation.